Troubleshooting

No water comes from the tap
Water from the cooler is not cold
Water from the “hot” tap is not hot
Cooler/bottle is leaking
Both taps are dispensing “hot” water
How to adjust the cold water temperature


No water comes from the tap

This could be the result of one of the following:

  • Air lock
  • Ice forming in reservoir
  • Defective/broken tap

Call our office for more information.

Water from the cooler is not cold

Your unit may have become unplugged. Check the cord and ensure power is at the outlet. If this is not the problem please contact us.

Water from the “hot” tap is not hot

Look behind the unit to find the “hot” switch and make sure it is in the “on” position.

Cooler/bottle is leaking

This problem is almost always an issue with the bottle, not the cooler. Should the bottle have a pin hole or crack (too small to detect) air will enter the bottle. This compromises the vacuum seal. The water will overflow the reservoir and run down the inside of the cooler, leaking out onto the floor.

Please follow these steps

  1. Remove the bottle from the cooler
  2. Drain the water from the reservoir
  3. Dry up water in and around cooler
  4. Try another bottle and observe for 30 minutes
  5. If no further leaks, mark empty bottle “damaged” and we will replace at no charge next delivery
  6. If cooler still appears to leak take bottle off and call our office

Both taps are dispensing “hot” water

Unplug the cooler and call us.

How to adjust the cold water temperature

Locate thermostat as pictured in diagram. Using a flat head screwdriver you can adjust colder (clockwise) or warmer (counter clockwise) temperature. Adjustments should be less than a quarter turn in either direction. Allow 30-45 minutes for temperature to adjust. Adjusting to far clockwise may result in ice build-up in reservoir, preventing water flow.

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Pure Water Connection
10739 – 180 Street, Edmonton, AB T5S 1G6
P: (780) 413-6547 F: (780) 413-6501
E: accounts@purewaterconnection.ca
Hours
Monday to Friday: 9AM – 5PM
Saturday: 10AM – 2PM
* Closed Holiday Weekends